Support Policy

Starwing Support Policy

At Starwing, we are committed to providing our customers with the highest level of support to ensure a seamless and enjoyable experience on our platform. This Support Policy outlines how you can get assistance, our response times, and the scope of support we provide.

1. Support Channels

We offer customer support through the following channels:

• Email: infostarwinginfo@gmail.com

• Help Center:  8083964201

2. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM (Your Local Time)

• Weekends and Public Holidays: Limited support available via email only

3. Response Times

We aim to respond to inquiries within the following timeframes:

• Email Support: Within 24 hours

• Help Center: Available 9:00 AM to 6:00 PM (Your Local Time)

4. Scope of Support

We provide support for:

• Account creation and login issues

• Order placement and tracking

• Payment and billing inquiries

• Technical problems with website features

• General questions about products or services

We do not provide support for:

• Issues unrelated to Starwing (e.g., third-party platforms)

• Custom development or modifications outside our platform’s standard features

5. Customer Responsibilities

To help us assist you efficiently, please:

• Provide detailed information about your issue

• Include screenshots or error messages if applicable

• Use your registered email address when contacting us

6. Escalation Process

If your issue is not resolved satisfactorily, you may request escalation to a senior support representative by replying to your existing support ticket.

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Thank you for choosing Starwing. We’re here to help!