Support Policy Page

At “Starwing”, we are committed to providing excellent customer support to ensure a seamless shopping experience. Our support team is here to assist you with any questions, concerns, or technical issues.  

1) “Support Channels”

We offer multiple ways for you to reach us:  

- “Email:” [infostarwinginfo@gmail.com] (Response time: Within 24 hours)   

2) Types of Support We Offer

1. Order Assistance– Help with placing orders, tracking shipments, and modifying orders.  

2. Product Inquiries– Information about products, availability, and specifications.  

3. Returns & Refunds – Guidance on return requests and refund processing.  

4. Technical Support – Assistance with website navigation, login issues, and account management.  

5. Payment & Billing – Support with transactions, payment failures, and invoice requests.  

3) Response & Resolution Times

- General Inquiries: Within 24 hours.  

- Urgent Issues (e.g., payment problems, order errors): Within 12 hours.  

- Technical Support:Resolution within “7 business days” based on complexity.  

Customer Responsibilities

To help us serve you better, we request:  

- Clear and accurate details when reaching out for support.  

- Order ID or relevant details for order-related inquiries.  

- Patience and cooperation as we work to resolve your issue.  

Escalation Process

If your issue is not resolved to your satisfaction, you can escalate it by:  

1. Requesting a supervisor via email or phone.  

2. Providing a detailed description of the issue.  

3. Expecting a response within “2 business days” from our management team.  

We value your trust in Starwing and strive to provide the best possible support. If you need help, don’t hesitate to reach out!  

Starwing – Your Satisfaction, Our Priority!